RETURNS & EXCHANGES
RETURNS AND EXCHANGES:
If your purchase does not work out for you, we are happy to exchange or refund you for most items. However, due to the nature of a small online business, there are some return guidelines and restrictions.
Because of the limited quantities per style and size, we can not guarantee we will have any specific items available for exchange. Our inventory moves quickly, but we will do whatever we can to exchange the size or restock an item you simply can’t live without! All Hair and body product is a final sale as well as SALE items.
ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:
- Email us at firstname.lastname@example.org to request a return authorization. Please include NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.
- All items must be returned unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift/products must be returned in their original box. We simply cannot honor any refunds if these standards are not met.
- All returns must be received by our returns department within 14 days of your purchase.
- Shipping fees are not refunded. The customer is responsible for all return and/or exchange shipping fees.
- We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.
- All refunds will be processed 7-10 days after receiving and inspecting return.